In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast-moving business parable with step-by-step instructions for implementing the GAPS approach to problem solving.
About the Author
Ken Blanchard is the Chief Spiritual Officer of the Ken Blanchard Companies. He is the coauthor of "The One Minute Manager", "Raving Fans" and many other international bestsellers. His books have combined sales of more than eighteen million copies in more than twenty-seven languages.
Dana Gaines Robinson is the founder and former president, and James Robinson the former chairman, of Partners in Change, Inc, a human resource consulting firm whose clients included Gillette, ING, Wachovia, and many others. They have received the Distinguished Contribution to Workplace Learning award from ATD (formerly ASTD) and the Thought Leadership award from the ISA organization.
“A gem of a management book, guaranteed to help improve your company’s performance no matter what business you’re in!” -Harvey Mackay, author of the New York Times bestseller, Swim with the Sharks without Being Eaten Alive