Innovation, claims quality consultant Subir Chowdhury, is part of America’s DNA. No other country in the world matches America’s creative drive and its ability to turn innovative ideas into revolutionary products–from antilock brakes and steel-belted radial tires to sophisticated software and microprocessors. But as fast as we introduce new products, we lose the markets we establish to countries that know how to manufacture higher quality versions for less money. As Japanese and European firms win market share by concentrating on quality, America is continually forced to rely on innovation to stay ahead.
In The Ice Cream Maker, Chowdhury uses a simple story to illustrate how businesses can instill quality into our culture and into every product we design, build, and market. The protagonist of the story is Peter Delvecchio, the manager of a regional ice cream company, who is determined to sell its ice cream to a flourishing national grocery chain, Natural Foods. In conversations with the Natural Foods manager, Peter learns how the extraordinarily successful retailer achieves its renowned high standard of excellence, both in the services it provides its customers and in the foods it manufactures and sells. Quality, he discovers, must be the mission of every employee; by learning to listen, enrich, and optimize, he can encourage and sustain the highest levels of quality in everything the company does.
Like Fish! and Who Moved My Cheese? The Ice Cream Maker offers an essential and universal lesson about one of industry's foremost challenges in a thoroughly engaging style. For managers and executives, small business owners and entrepreneurs, The Ice Cream Maker is a compelling, eye-opening guide to the most effective ways to achieve excellence and become industry leaders on the global stage.
TAKING QUALITY TO THE NEXT LEVEL
“Great book! The Ice Cream Maker should be mandatory reading for anyone entering the workforce.”
–Steve Walukas, Vice President, Corporate Quality, DaimlerChrysler Corporation
“This business gem is short in length, but boundless in the depth of its insight and wisdom. If there is only one book and one author I could recommend in the world of quality, it would be The Ice Cream Maker and Subir Chowdhury.”
–Marshall Goldsmith, founding partner of Marshall Goldsmith Partners, and author of The Leader of the Future
“Fabulous! The Ice Cream Maker offers a great illustration of the amazing results that can be achieved by engaging your entire workforce in the efforts to improve quality.”
– Lee A. Mundy, Executive Director, Strategic Quality Initiative, General Motors Corporation
"In 115 jargon-free pages, [Chowdhury] boils down most of the wisdom of
modern management theory and practice that is equally relevant to chief
executive and front-line clerk."
---- THE WASHINGTON POST (10-9-2005)
"The Ice Cream Maker becoming a kind of Detroit Bible, at once raising
our expectations and our self-confidence. That's bold self-promotion --
chutzpah -- a quality that our battered region could use right now."
---THE DETROIT NEWS (11/13/2005)
"Subir Chowdhury's mission is to make quality part of America's
corporate DNA. The Ice Cream Maker is a great step on the path to this
--- KEN BLANCHARD, coauthor of The One Minute Manager