Tony Hsieh's (pronounced "Shay") book Delivering Happiness is
fascinating as he writes about his personal journey that leads to the
success of building Zappo's into one of the world's leading online
retailers. He shows how a different kind of company culture and company
brand can bring about success and a win-win-win scenario for customers,
company and employees together. He writes in an easy flowing, accessible
way that makes his story one you want to follow and see what happens
next! Covering Tony's personal story, the creation of Zappo's and its
culture and the period following the sale of Zappos to Amazon.com for
$1.2 Billion in 2009, Tony demonstrates how personal and business
happiness can co-exist. Many companies have traveled the road that leads
from good to great, but few know how to manage the curves that keep
them safely on that road. Reading Delivering Happiness makes one truly
believe Tony Hsieh has laid the foundation that will keep Zappos safely
traveling down that road of Greatness.
— Ron, Los Angeles
Pay brand-new employees $2,000 to quit Make customer service the responsibility of the entire company-not just a department Focus on company culture as the #1 priority Apply research from the science of happiness to running a business Help employees grow-both personally and professionally Seek to change the world Oh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestseller
About the Author
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.
Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.