If you can't trust those in charge, who can you trust? From government to business, banks to media, trust in institutions is at an all-time low. But this isn't the age of distrust -- far from it.
In this revolutionary book, world-renowned trust expert Rachel Botsman reveals that we are at the tipping point of one of the biggest social transformations in human history -- with fundamental consequences for everyone. A new world order is emerging: we might have lost faith in institutions and leaders, but millions of people rent their homes to total strangers, exchange digital currencies, or find themselves trusting a bot. This is the age of "distributed trust," a paradigm shift driven by innovative technologies that are rewriting the rules of an all-too-human relationship.
If we are to benefit from this radical shift, we must understand the mechanics of how trust is built, managed, lost, and repaired in the digital age. In the first book to explain this new world, Botsman provides a detailed map of this uncharted landscape -- and explores what's next for humanity.
About the Author
Rachel Botsman is a world-renowned expert on an explosive new era of trust and technology and what this means for life, work and how we do business. An award-winning author, speaker and lecturer at Oxford University's SaÃ¯Business School. She writes and comments regularly for the New York Times, Harvard Business Review, the Wall Street Journal, the Guardian, and more. She's also a contributing editor at Wired.
Her latest book, Who Can You Trust? How Technology Brought Us Together -- and Why It Could Drive Us Apart (UK: Penguin; USA: Public Affairs) was published in September 2017. It was named one of the best books of 2017 by Wired, book of the month by the Financial Times, a bestseller on 800 CEO Read and a finalist for The Business Book Awards 2018.
Rachel is also the co-author of What's Mine is Yours: How Collaborative Consumption is Changing the Way We Live (HarperCollins, 2010), which predicted the rise of platforms such as Airbnb, TaskRabbit, and Uber, long before they became popular and was named one of Time's "Ten Ideas That'll Change the World" and the book was shortlisted for the 800 CEO Read Business Book of the Year in 2010.
In a time when people are doubting experts,
suspicious of the media, and losing faith in government and business, Rachel
Botsman is here with a lucid analysis of what it takes to build and rebuild
trust. Trust me: this is a book you need to read.—AdamGrant, New York Times bestselling author of Give and Take, Originals, andOption B with Sheryl Sandberg
"Who Can You Trust is beautifully written primer for a new world that sets you up to be a better citizen, consumer, and parent. I quickly learnt so much about so many things I wanted to know."—Sherry Turkle, Professor, MIT; author of Reclaiming Conversation and Alone Together
"Rachel Botsman's eye-opening, timely book delves
into the unfolding crisis of trust spreading throughout the world. She
brilliantly describes how the established trust framework is undergoing a
radical transformation as digital technologies take root in every facet of our
lives. Read this book and you'll be ready for a revolution in trust that
rewrites the rules of human interaction."—Marc Benioff, Chairman & CEO, Salesforce
"A timely and accessible framework for understanding what trust is, how it works, why it matters and how it is evolving. It is an important primer to the obstacles and opportunities we face as a society if we are to repair and redefine trust across socioeconomic, political and cultural divides."— Rebecca MacKinnon, Washington Post
"Ms. Botsman has found a rich theme here and a fascinating way of interpreting technological change."— Philip Delves Broughton, Wall Street Journal
"Witty... reveals some deep truths."—The American Spectator
"Beautifully-written... the thesis is completely compelling. This is an important book."—Andy Haldane, Chief Economist, Bank of England
"Profound...will cause you to think deeply about your business, your relationships and your life."—Don Tapscott, bestselling author of 16 books, most recently The Blockchain Revolution
"This book perfectly walks the reader through the past, present, and future of trust as we know it. Rachel's expertise on this topic is unmatched. It's an absolute must-read for business leaders and everyday consumers alike."—Nick Shapiro, Global Head of Trust & Risk Management, Airbnb
"In this extremely thought-provoking new book, Rachel Botsman educates and entertains as she reveals with expertise how our lives are already changing more than we know. A must-read for anyone interested in how the world works - and will work in the future." —Will Dean, MBE, CEO Tough Mudder
"Sharp, penetrating, and obsessively researched, this book will open your eyes to a phenomenon that is as important as it is impossible to ignore." —Leigh Gallagher
enjoyably accessible, but cautiously skeptical, tour through this hugely
transformative, but barely recognized, shift in our sometimes-irrational
approach to trust...an excellent - and apparently trustworthy - primer to this
fundamentally upturned society in which we may be spending the rest of our lives."—Winnipeg Free Press
“Botsman’s immaculately researched treatise is brimming with insight and is an essential guide to navigating today’s hyperconnected world.”—Medium.com