This book describes how companies of all types can achieve even greater success—measured not by volume or profits, but by the quality of life for employees and the quality service for customers. Today's business world is characterized by increasing change—technological, cultural, social, economic, and personal—the net effect of which is increasing anxiety, insecurity, and more pressure than perhaps ever before on today's employees, managers, and business owners. Managing By Values provides a practical, proven new solution for addressing these issues. Ken Blanchard and Michael O'Connor provide a framework for stability, continuity, and growth in the midst of these challenges.
Written in the simple, direct story format that has become a trademark of Ken Blanchard's previous books, this bookbuilds on the mass of diverse research, experiences, and literature on organizational, group, and individual performance and satisfaction. Based on the authors' research and applied real-world experience with client organizations, Managing By Values provides a practical, proven approach for how to give your organization the gift of a promising future while also discovering a way for all of its stakeholders to be satisfied in the process.
About the Author
Ken Blanchard is chairman of Blanchard Training and Development, Inc., an international training company. He is the author or coauthor of thirteen books, including The One Minute Manager series, Empowerment Takes More Than a Minute, and Mission Possible. He is a visiting lecturer at Cornell University, where he also serves as Trustee Emeritus.
Michael O'Connor is the co-founder and director of the Center for Managing by Values. O'Connor is recognized as a "master" of behavioral research. With advanced degrees in the behavioral sciences and a Ph.D. in management, he specializes in the areas of strategy, behavior, and process-driven performance. The "Managing by Values" process is the culmination of his life's work consisting of over twenty-five years of research.
“Managing by Values' is a powerful process... Employees report that we have a more productive and fulfilling workplace, which in turn is driving improved customer satisfaction and the resulting return for owners. MBV is the basis of continuous improvement in our company." —The Management Team, Holt Company of Ohio
“This book describes an emerging type of company.... I've been part of this ‘fortunate’ journey and seen it produce great results with customers and employees, while increasing productivity and profits throughout the process. Managing by Values works!” —Erv Kamm, President and CE0, Digi International, Inc
“Managing by Values' creates a positive and healthy employee culture that unleashes the power of the human spirit.” —Paul Baszucki, CEC, Norstan Communications, Inc
"The Managing by Values' process can be replicated in any organization, providing there is the commitment to do it.” —Marcia Ballinger, Director Human Resources Development, BMC Industries, Inc.
“The CFO Section was right on target. The thoughts and observations of how this process actually works agree with my own actual experience of it in practice.” —David Hennessee, Chief Financial officer, The Holt Company