Delivering Happiness: A Path to Profits, Passion, and Purpose (CD-Audio)

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By Tony Hsieh (Read by)
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Tony Hsieh's (pronounced "Shay") book Delivering Happiness is fascinating as he writes about his personal journey that leads to the success of building Zappo's into one of the world's leading online retailers. He shows how a different kind of company culture and company brand can bring about success and a win-win-win scenario for customers, company and employees together. He writes in an easy flowing, accessible way that makes his story one you want to follow and see what happens next! Covering Tony's personal story, the creation of Zappo's and its culture and the period following the sale of Zappos to Amazon.com for $1.2 Billion in 2009, Tony demonstrates how personal and business happiness can co-exist. Many companies have traveled the road that leads from good to great, but few know how to manage the curves that keep them safely on that road. Reading Delivering Happiness makes one truly believe Tony Hsieh has laid the foundation that will keep Zappos safely traveling down that road of Greatness.

— Ron, Los Angeles

Description


#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER
  • Pay brand-new employees $2,000 to quit
  • Make customer service the responsibility of the entire company-not just a department
  • Focus on company culture as the #1 priority
  • Apply research from the science of happiness to running a business
  • Help employees grow-both personally and professionally
  • Seek to change the world
  • Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

To learn more about the book, go to www.deliveringhappinessbook.com.

About the Author


Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.


Product Details
ISBN: 9781607882305
Publisher: Grand Central Publishing
Publication Date: June 7th, 2010