The Serving Leader Five Powerful Actions to Transform Your Team, Business, and Community, 10th Anniversary Edition, Revised and Expanded
It’s people who make organizations great, so how can leaders best help their people achieve that greatness? As Ken Jennings and John Stahl-Wert show in this new edition of their bestseller, you can’t just demand greatness—you have to inspire it. The most effective leaders don’t just stand in front of their people, they stand behind them too. As one of the characters in the book notes, “You qualify to be first by putting other people first.” This concept sounds paradoxical, but it leads to extraordinary outcomes—and The Serving Leader shows precisely how and why.
While Jennings and Stahl-Wertuse a compelling fictional story to outline the basics of Serving Leadership, all the characters in it are based on real people, the organizations depicted are based on real organizations—and the results they achieved are what really happened. This edition features a new foreword by Ken Blanchard, a new introduction, and a new chapter checking back in with Mike, the main character, to see what he has learned in the twelve years since he embraced Serving Leadership
On one level this is the most practical guide available to implementing Serving Leadership; on a deeper level, it is a book about the personal journey of growth that real leadership requires. Great organizations are great because they’re filled with people who freely choose to do their very best. It’s a maddeningly simple concept yet stunningly hard to execute. Jennings and Stahl-Wert show leaders how to earn that kind of commitment.
About the Author
Kenneth R. Jennings is a bestselling author, speaker, and consultant who counsels senior leadership teams at many organizations. Ken and his wife, Heather Hyde, are the cofounders of Third River Partners and coauthors of The Greater Goal.
John Stahl-Wert is president of Newton Institute, founder of the Center for Serving Leadership, and leadership coach to executives worldwide. The author of eight books, he keynotes on leadership, character, and the transformational power of service.
“When I was looking for a teachable way to transform leadership and culture at the Cleveland Clinic, I chose The Serving Leader. It started a transformation that continues to today.” —Joe Patrnchak, former Chief Human Resources Officer, Cleveland Clinic; Trustee, Greenleaf Center for Servant Leadership; and Principal, Green Summit Partners
“Bringing The Serving Leader into Industrial Scientific underscored the core disciplines that fuel our success—growing our people, raising high standards, and providing a compelling purpose for deeply worthy work.” —Kent McElhattan, Chairman, National Safety Council, and Chairman and cofounder, Industrial Scientific Corporation
“This book challenges us to examine our purpose and principles—and bravely lead from our hearts. The world is in great need of the Serving Leader.” —Cheryl Bachelder, CEO, Popeyes Louisiana Kitchen, Inc., and author of Dare to Serve
“Our organization’s mission centers on serving patients and partners. The lessons shared in The Serving Leader showed our executive team the importance of leading by serving our employees. This was a new orientation for many of us, and it has transformed both how we work together as a leadership team and how we lead our individual teams. This approach has made us better leaders and I believe better people.” —Bill Valle, President, Fresenius Medical Services
“We recognize a tradition of leadership at Johns Hopkins from great physicians like Sir William Osler, who said, ‘We are here to add what we can to life, not to get what we can from it.’ The principles of Serving Leadership are strong reflections of the link between our tradition and future vision. The core tenets of shared leadership, asset-based thinking, and leveraging of strengths are integral to the success of departmental strategic planning.” —Colleen Koch, MD, MS, MBA, Clinical Director, Anesthesiology and Critical Care Medicine, Johns Hopkins University School of Medicine
“The Serving Leader provides a new road map for leaders looking to achieve outstanding results. The principles are applicable to any organization and can transform the way people relate to one another in service to the greater goal.” —Richard Lovering, Vice President of Human Resources and Organizational Development, AtlantiCare
“The principles of The Serving Leader will resonate with everyone who desires a better outcome: a stronger and more engaged team, a sense of direction and purpose, and the ability to leverage strengths to achieve a greater goal. This book will challenge you to rethink how you serve your family, your team, and your community.” —Roseann Kobialka, RN, MBA, Corporate Director of Organizational Development, AtlantiCare
“The powerful yet simple concepts of The Serving Leader create not only a common language but also impactful team and productivity results. I have been delighted to share the power of The Serving Leader’s principles with my teams and executive partners.” —Craig Stambaugh, Vice President, Human Resources, Health Services Division and Talent Acquisition, UPMC
“The leadership development course ‘The Serving Leader’ led to fundamental changes in how our executive team showed up and engaged with one another. It also had a profound effect on our entire corporate management team.” —Thomas J. Weider, Senior Vice President, Sales and Account Management, Fresenius Medical Care
“The Serving Leader provides a framework for leading and developing other leaders that works in both the nonprofit and for-profit arenas. From healthcare to financial services to the local church, I have seen The Serving Leader uniquely equip leaders to serve their people and their great purpose.” —Mike McCormick, Lead Pastor, Calvary Christian Church, Lexington, Kentucky
"This developmental model works. Jennings and Stahl-Wert nail the fundamental necessity that leaders embrace service to others, especially their staff, in order to achieve their mission and vision. We have seen the fruit of a Serving Leader approach pay dividends in the development of our staff members. The narrative of The Serving Leader beckons the reader with the question, ‘How can I find the same significance in my work that Mike finds through these practices?’ This is a must for HR professionals who want to change the game in their organizations." - Rev. Lee R. Scott, Director of Staff Services, Coalition for Christian Outreach